Regional Sales Manager (Domestic)
Reports To: Commercial Director
Location: Remote – U.S. Region-Based
Employment Type: Full-Time, Field-Based (50–60% travel)
Position Overview
The Regional Sales Manager is responsible for driving revenue growth within an assigned U.S. territory by developing new business, expanding key accounts, and managing channel partners.
This role combines hands-on business development with relationship management and strategic territory planning to ensure Hernon Manufacturing achieves its commercial objectives across adhesives, sealants, coatings, and dispensing equipment.
The Regional Sales Manager acts as the company’s field representative — maintaining close alignment with the Commercial Director and collaborating with the Sales Support team to ensure territory performance, accurate CRM reporting, and proactive customer communication.
Key Responsibilities
Territory Sales & Business Development
- Identify, pursue, and secure new business opportunities across target industries — Aerospace, Automotive, Electronics, etc
- Conduct regular face-to-face visits with industrial customers and distributors to identify needs, demonstrate solutions, and drive sales growth.
- Manage assigned territory pipeline through the CRM, ensuring leads, opportunities, and forecasts are current and accurate.
- Develop and execute territory growth plans aligned with company goals and annual revenue targets.
- Work collaboratively with the Sales Support team to ensure timely responses to RFQs, sample requests, and technical inquiries.
- Represent Hernon at trade shows, customer demos, and distributor events within the assigned region.
Channel & Customer Relationship Management
- Manage and develop distributor and channel relationships to expand Hernon’s reach and brand presence.
- Conduct quarterly business reviews (QBRs) with key distributors and strategic customers.
- Support the implementation of pricing strategies and ensure adherence to approved discount structures.
- Act as the liaison between customers and internal departments (Production, Technical Service, and Shipping) to ensure customer satisfaction and timely issue resolution.
- Monitor competitive trends and market conditions; communicate insights to the Commercial Director and Sales Support team.
Forecasting, Reporting & Collaboration
- Maintain accurate sales forecasts and opportunity tracking in the CRM, reporting territory performance on a regular cadence.
- Collaborate with the Sales Support team to ensure order accuracy, lead-time communication, and customer follow-up.
- Provide field-level feedback on market trends, customer needs, and product performance to inform strategic decisions.
- Participate in periodic sales meetings, both virtual and in-person at Hernon headquarters, contributing to territory updates and process improvement discussions.
Qualifications
- Bachelor’s degree in Business, Engineering, Marketing, or a related technical field (or equivalent experience).
- 3+ years of successful industrial sales experience; adhesives or chemical sales preferred.
- Demonstrated success in territory management and new business development.
- Strong mechanical aptitude and ability to learn technical products and applications.
- Proficiency with CRM tools and Microsoft Office Suite.
- Excellent written, verbal, and presentation skills.
- Willingness to travel 50–60% within the assigned territory.
- Valid driver’s license required.
Key Attributes
- Results-driven: consistently achieves growth targets through strategic planning and disciplined execution.
- Customer-focused: builds trust and long-term relationships with customers and distributors.
- Data-minded: leverages CRM insights to guide decisions and measure performance.
- Collaborative communicator: works seamlessly with Sales Support, Marketing, and Operations to ensure customer success.
- Adaptable: thrives in a fast-paced environment with changing priorities and new opportunities.
Physical Demands & Work Environment
- Frequent travel and customer site visits required.
- Regularly required to sit, drive, stand, and communicate effectively in industrial and office settings.
- Must be able to lift up to 25 lbs. occasionally.
- Work environment varies between office, manufacturing, and customer sites.
Note
This job description defines the general nature and level of work performed. It does not list all duties and may be adjusted as business needs evolve.
All interested and qualified candidates are encouraged to submit their resumes to:
hernonhr@hernon.com
Position Title
IT Help Desk Technician – Tier 1
Department
Information Technology
Reports To
IT Manager / IT Director
Employment Status
☒ Full-Time ☐ Part-Time ☐ Temporary
FLSA Status
☐ Non-Exempt ☒ Exempt (confirm with HR if needed)
Salary Range
$45,000 – $60,000 annually
POSITION SUMMARY
The IT Help Desk Technician – Tier 1 serves as the primary point of contact for all IT-related incidents and service requests at Hernon Manufacturing. This role provides front-line technical support to users across U.S. and Mexico locations, ensuring timely issue resolution, accurate documentation, and proper escalation in alignment with Hernon’s IT Governance and security framework.
This position operates in a tiered support model and is focused on execution, triage, user support, and escalation, not system design or architecture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Standard Tier 1 Help Desk Support
- Serve as the first point of contact for all IT incidents and service requests
- Perform initial diagnosis, troubleshooting, and triage
- Resolve common hardware, software, access, and connectivity issues
- Follow documented SOPs, knowledge base articles, and escalation paths
- Accurately document tickets, actions taken, and resolutions
- Meet SLA requirements for response and resolution times
End-User & Workplace Technology
- Support desktops, laptops, mobile devices, printers, scanners, and peripherals
- Configure and deploy new or replacement workstations
- Support conference room and AV technology
- Assist with badge access and basic facility-related technology
Identity & Access Management (Tier 1)
- Support user onboarding and offboarding
- Perform password resets and account unlocks
- Assist with MFA enrollment
- Execute basic Active Directory and Azure AD tasks per procedure
Enterprise Application Support (Tier 1)
- SAP Business One (login issues, navigation, printing/label issues only)
- Office 365 (Outlook, Teams, OneDrive, SharePoint)
- Power BI access issues (no model or report changes)
- Smartsheet and Clockify user support
- PBX softphone support (RingCentral / Mitel – Tier 1 level)
Network & Connectivity
- Troubleshoot Wi-Fi, VPN, and basic LAN issues
- Validate endpoint connectivity before escalation
- Escalate outages or complex issues to Tier 2 or vendors
Security & Compliance
- Perform endpoint security validation (AV, compliance status)
- Identify and escalate phishing and security incidents
- Tier 1 support for Kaseya, Ninja, Mimecast, KnowBe4
- Adhere to IT security and governance policies
Escalation Model
- Tier 1 → Tier 1.5: ERP issues, cross-system troubleshooting
- Tier 1 → Tier 2: Infrastructure, servers, SAP configuration
- Tier 1 → Tier 3: Telecom, network vendors, PBX, surveillance
MINIMUM QUALIFICATIONS
Education & Certifications
- Associate Degree in IT, Business, or related field (Bachelor’s preferred)
- CompTIA A+ (or ability to obtain within 6–12 months)
- CompTIA AI Essentials – required within 6 months of hire
- ITIL Foundation knowledge preferred
Technical Skills
- Windows endpoint support
- Office 365 (Tier 1)
- Basic Active Directory / Azure AD
- DHCP, DNS, TCP/IP fundamentals
- VoIP/PBX basic knowledge
- Ticketing systems and SLA-driven environments
Professional Skills
- Strong troubleshooting and analytical skills
- Excellent customer service and communication
- Strong documentation and organizational skills
- Ability to work independently
- Growth mindset and continuous learning orientation
PHYSICAL DEMANDS
- Lift up to 25 lbs
- Occasional standing and walking
- Low to moderate noise environment
DISCLAIMER
This job description does not constitute an employment contract and may be modified as business needs evolve. Hernon Manufacturing is an Equal Opportunity Employer.
All interested and qualified candidates are encouraged to submit their resumes to:
hernonhr@hernon.com
